Black Friday Sale

Black Friday Sale Terms and Conditions 

Terms & Conditions for www.birkenstock.com.au Black Friday Campaign   

The promoter of this promotion is Birkenstock Australia Pty Limited (ABN 63 0898 684 04) of Birkenstock HQ, 113-115 Queens Parade, Clifton Hill, Victoria 3068, Australia, hereinafter referred to as "Birkenstock Australia Online" or "www.birkenstock.com.au." 

 Promotion Period 

Our Black Friday Sale commences on 28 November 2024 at 3:00 PM Australian Eastern Daylight Time (AEDT) and ends on 2 December 2024 at 11:59 PM AEDT. All discounts and offers are valid only during this period. We cannot extend the discount beyond this timeframe. 

Discounts 

Discounts of up to 45% off are available sitewide on selected items only. The product will display the markdown price.   

Exclusions 

Discounts cannot be combined with any other promotions, offers, or discount codes. 

The sale excludes New Arrivals, New and selected Exclusives, Care Essential products, Shoe Care products, Anniversary products, Accessories except for selected socks, Carry Over Core Range products, Footbeds and Insoles. 

Online Only Promotion 

This promotion is exclusively available through Birkenstock Australia Online at www.birkenstock.com.au. It does not apply to purchases made in physical stores or through other stockists.  

Stock Availability 

All products are subject to availability. Limited stock is available for selected sale items, and discounts are offered on a first-come, first-served basis. Once items are sold out, they will no longer be available at the promotional price.  

Birkenstock Australia Online will make every effort to fulfil all orders. However, if there has been an unforeseen stock shortage in our warehouse and we are unable to supply the sale item in your order, we will cancel your order and issue you a refund.  

Returns & Exchanges 

All items purchased during the Black Friday Sale are final and cannot be returned or exchanged unless deemed faulty upon arrival. If an item is faulty on arrival, please email a photograph of the item to help@birkenstock.com.au within 3 days of receiving your delivery. 

Customers are responsible for return shipping costs unless the product is faulty or damaged. As per our Returns Policy. 

Order Adjustments 

Birkenstock Australia reserves the right to cancel or modify orders if the promotional discount was applied in error or if the order violates any of the terms and conditions. 

Birkenstock Australia reserves the right to cancel any orders where the shipping address is an on-shipping or freight forwarding company. 

Birkenstock Australia reserves the right to cancel any orders where multiple items have been purchased in bulk quantities.  

Birkenstock Australia reserves the right to hold orders that have been flagged for review. 

If an order adjustment is necessary, customers will be notified via the email address provided at checkout or contacted by telephone. 

Please ensure that the correct item, size, and shipping and billing address details are provided when placing your order.  

Birkenstock Australia cannot guarantee that updates can be made after an order is placed, and incorrect details may result in the order being cancelled. 

Birkenstock Australia cannot take responsibility for errors in the shipping or billing information provided by customers, including delays or cancellations caused by such errors. It is the customer’s responsibility to provide accurate and complete details to ensure successful delivery. 

Customer Service 

During this time our customer service team will be managing a very high volume of enquiries. While we are here to assist, please note that it may take up to 3 business days to respond to all enquiries. We will endeavour to respond to your emails within 2 business days and we kindly ask for your patience and understanding while our small team works to manage the influx of orders.  

Please be kind to our customer service team, they exist to help everyone, aggressive or abusive behaviour or language (written or spoken) will not be tolerated. This includes insulting or degrading language, such as inappropriate banter, innuendo, or malicious allegations. Any form of physical violence or threats of violence is unacceptable. Additionally, racist, sexist, ageist, homophobic, or derogatory remarks relating to disability, gender, religion, belief, or other personal characteristics will not be tolerated. 

For any questions or concerns about the Black Friday Sale, please contact our customer service team at help@birkenstock.com.au. 

Modification of Terms: 

Birkenstock Australia reserves the right to modify, suspend, or terminate the Black Friday Sale or these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. 

Dispatch, Shipping & Delivery 

As this is our first Black Friday Sale, we anticipate high traffic and an increased volume of enquiries. Additionally, there will likely be increased demand nationwide for all carriers partnered with stores running Black Friday promotions. As a result, processing, shipping, and delivery times may be affected. 

Help ease the strain on logistics services by double-checking your shipping details before placing your order. If you will not be home and there is no safe place to leave your parcel, we recommend using a parcel locker for delivery. 

Orders will be dispatched via StarTrack Express, which operates with Authority to Leave (ATL). Deliveries to PO Boxes will be handled by Australia Post. Tracking details will be sent to your email once your order has been processed. 

We will endeavour to get your orders out as quickly as possible. However, please allow up to 7 business days for order dispatch. 

By participating in the Birkenstock Australia Online Black Friday Sale, customers agree to abide by these Terms & Conditions.