Shipping policy

Shipping & Delivery

We are not operational on weekends or public holidays.

Returns for a change of mind are facilitated through our returns portal only and we do not process direct exchanges. For more information or to return an item, please refer to our returns policy.

Please note that we do not ship outside of Australia, except for the Australian External Territories of Norfolk Island and Christmas Island.

What are the costs for delivery?

www.birkenstock.com.au offers FREE express shipping on all orders over $50.00. Orders under $50.00 will have a flat rate express shipping cost of $15.00.

Return shipping for 'change of mind' is at the customer's expense.

Order Processing Times

Please note we do not ship on weekends or public holidays.

Shipping is made via StarTrack Express courier. For PO Boxes and rural properties Australia Post Express may be used.

Once you place your order it will be sent to our warehouse for picking and packing. Depending on the volume of orders, www.birkenstock.com.au generally packs and dispatches orders within 2-4 business days. However, during busy periods such as the lead up to Christmas and New Year and Easter Holidays it may take longer than 4 business days to be processed prior to collection by the courier.

Normally, delivery times after dispatch vary from next day delivery for some capital cities, to 3-5 days for rural areas, and up to a week for remote locations. Delivery times are estimated and not guaranteed.

Australia Post|Domestic service updates

StarTrack|Alerts

If you require assistance in tracking your package, or if the package has not arrived in the estimated delivery period, please contact our customer service team within 7 days by email or replying to your order confirmation email.

Delivery Conditions

www.birkenstock.com.au recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

If no-one is available at the time of delivery, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card for you to arrange to collect your consignment at your convenience, usually from your local Australia Post outlet. You can sign up for a free MyPost account and learn more here.

If there is a dog on your property that may impede or affect the delivery, please advise as such. It's best to secure your dog away from the letterbox or path to the front door if it's outside.

Fulfilment and Delivery Guarantee

www.birkenstock.com.au endeavour to get all items ordered out to you as soon as possible.

If there has been an unforeseen stock shortage in our warehouse, we will notify you of this as soon as possible.

www.birkenstock.com.au put trust in our delivery partner. We are not responsible for mis-deliveries where the customer has entered the shipping address incorrectly.  We have endeavoured to prompt the customer at checkout to review their shipping address before completion. It is important to pay attention when entering the shipping details to make sure they are correct.

If using the express checkout options such as PayPal, Shop Pay or Google Pay, please ensure your shipping details are auto filled correctly.

If there has been a delay in your delivery, please check your tracking on the courier's website provided with your tracking number. 

If your tracking has not been updated regularly and your order has not been delivered after 7 days since dispatch, please contact the customer service team with your order details.

If your tracking is showing as delivered but you have not received delivery, please check around the premises to see if the delivery driver has tucked it out of sight and if unable to locate, contact the carrier with your tracking number for Proof of Delivery (POD).

International Orders

We do not ship internationally and reserve the right to cancel and refund orders that have been placed from outside Australia through on-shipping services.